When you use the services of La France Rentals, it is necessary that we register a number of your personal details. It is our policy to handle your personal data with the utmost care and transparency. Through this privacy statement we want to let you know for which purposes and how we process your personal data. This privacy statement applies to all personal data that we process when you make a reservation with us, use our services, visit our website or when we have contact with you.
WHO ARE WE?
La France Rentals started renting out properties in 2009, the organization now rents out dozens of properties at various locations. The headquarters are located in the historic city center of Zierikzee and a team of enthusiastic employees provides the back office, at the locations La France Rentals has reception offices or partnerships with local parties for the front office functions.
La France Rentals
Melkmarkt 7 en 9
4301 HB Zierikzee
T: +31 (0)187 640 470
WHAT DATA DO WE COLLECT FROM YOU AND WHY?
Your personal data is mainly processed by us to provide you with a perfect holiday / stay. We are happy to build a lasting relationship with you, so that we can also be of service to you in the future and can make you offers based on your interests or reservation history.
MAKING A RESERVATION
When you make a reservation for one of the accommodations offered by us, we register the data of you as necessary to make the accommodation available to you as standard. We offer the accommodations ourselves for rent, but are also offered by our partners. In the event that you make a reservation through one of our partners, this privacy statement applies just as well. We will remind you of this again as soon as we have received your data, unless it would require a disproportionate amount of effort to inform you if the information should remain confidential.
Reservation data is information about the holiday / stay that you have booked with us, for example the type of accommodation, arrival date, departure date, travel group and preferences. To make your reservation in order, we register this data in our reservation system.
NAME AND ADDRESS DATA
We need your name and address data in order to be able to register your reservation in our reservation system and for registration in the mandatory night register, but also, for example, to be able to meet the obligation to make a tourist tax declaration. If we cannot send certain items to you by e-mail, we will send this by post to the address you provided.
TELEPHONE NUMBERS AND EMAIL ADDRESS
You will receive confirmation of your reservation at the e-mail address you provide, as well as interesting information about the park of your stay and the surrounding area. If we have any questions shortly before your stay, we will call you.
DATE OF BIRTH
Reservations can only be made by persons older than 18 years. By specifying your date of birth, we can check whether you are authorized to make a reservation.
BANK ACCOUNT NUMBER
You can pay for your reservation through our secure payment environment or by bank transfer. A deposit will be charged for most accommodations. We only register your bank account number for the refund of the deposit. We will and can never debit an amount from your account. If you want to pay with a credit card, your data will be sent to our financial institution that processes the payment.
MY LA FRANCE RENTALS ACCOUNT
After you have booked a holiday / stay with us, you can activate a personal "My La France Rentals" account. With your "My La France Rentals" account you can view and change your own details and you can arrange your vacation / stay affairs online up to 1 day before arrival. For this, we register the information you provided when making the reservation. Your reservation history can also be seen in your "My La France Rentals" account.
MARKETING / NEWSLETTERS
After you have made a reservation at La France Rentals or you have registered for our newsletter via the website, we use your e-mail address to send our (personalized) newsletters. Personalized newsletters are understood to mean newsletters that relate to holidays that are similar to vacations that you have previously booked or that correspond to the ones you specified interests related to vacations. In this way you do not receive unnecessarily many e-mail messages. Of course you are not obliged to inform us of your interests when we ask you to do so. We send newsletters a maximum of twice a week. If you receive a newsletter from us, we can see whether you have received the newsletter, whether you have opened the newsletter and whether you have clicked on a link in the newsletter. You can unsubscribe from the newsletter via a link in the newsletter.
ADS ON OTHER PLATFORMS
We also use your e-mail address to show you advertisements on Facebook that match your interests. We can never see which ads are shown to which person, nor whether a Facebook account is linked to your e-mail address. Let us know if you do not want to see personalized ads on Facebook.
CONTACT WITH OUR BACK-OFFICE
Our back office is happy to help you in case you have a question about your reservation or your stay. We offer various contact options for this:
If you contact us via the contact form on the website, your name and e-mail address will be registered. With a question via social media or online chat, only your name and e-mail address are registered. The same applies if you send us an e-mail message. If you contact us via the contact form via your “My La France Rentals” account, your first name, insert, last name, telephone number and e-mail address will be registered. The registration of the data is necessary to communicate with you. Moreover, this enables us to answer your question quickly and efficiently and to search for your data.
When you contact our back office, you may be asked a number of verification questions to ensure that your information does not end up with someone else.
La France Rentals offers you the possibility to book cancellation insurance for the stay. We do this in collaboration with Europeesche Verzekeringen. Europeesche Verzekeringen is ultimately the party with whom you take out insurance, which is why we transfer your data to this party for taking out the insurance.
Your opinion is important to us. We are very curious about how you experienced making your reservation and the subsequent stay. You will therefore find an assessment form in the accommodation you rented. We use your assessment of your stay internally to improve our services.
If you use our website, we automatically save certain information. This can be information from which URL you come from, to which URL you go to, which browser you use, your IP address and the date and time on which you had access to our website. We also collect information about the hardware, software and internet browser that you use. We use this information in the context of the normal use and management of our website and may disclose this information in groups. This grouping makes it impossible to return the data to a specific user. We are not interested in data that says anything about the identity of the visitor to our site. La France Rentals is interested in information that says something about the use of the site, such as: how many visitors do we receive? What are the busy hours and which pages are visited the most?
DATA WE RECEIVED FROM THIRD PARTIES
Sometimes we do not receive data directly from you, but from another party. For example, when you make a booking for one of our accommodations through a partner of ours, this partner forwards certain data from you to us. This way we can register and process your booking. Our partners can also pass on questions or changes regarding your booking or stay to us. If reasonably possible, we will inform you of the receipt of your data. All information we receive from third parties can be combined with information provided by you.
WHAT ARE THE PRINCIPLES?
When processing your personal data, we adhere to the rules of the General Data Protection Regulation. Therefore, there is always a basis for the processing of your personal data. Your data is mainly processed when making a reservation. We need this information for the implementation of the agreement between you and La France Rentals. The same applies if you wish to take out insurance through us. If you do not provide the required personal data to us, you cannot use our services. For the processing of your data in the context of improving our services, our marketing activities and contact moments with our back office, there is a legitimate interest of La France Rentals. We have carefully considered your interests and those of the organization. Processing a number of your data is also necessary to be able to comply with a legal obligation. For example, we are required by law to register a number of your details in the night register. If we want to know more information about you, we will always ask for your permission.
TO WHICH PARTIES DO WE TRANSFER YOUR PERSONAL INFORMATION?
For the parks that we manage ourselves, we are required to register your name, place of residence, arrival and departure date in the night register. The municipality can ask us to provide the data from the night register. In connection with the mandatory tourist tax declaration, we also provide your municipality with your zip code, city, date of birth, family composition, arrival date and departure date each year. After making a reservation, we will pass on your details to the park where you will be staying, so that the staff of the park can welcome you well prepared. We may be responsible for the exploitation of the park itself, but it may also be that the exploitation of a park is in the hands of a third party. However, we only pass on those personal data that are necessary for the implementation of the agreement. The same applies if you make a reservation with us for accommodation offered by one of our partners.
We use third-party services, such as IT suppliers, to manage our systems and deliver our services. We ensure that these third parties handle your data correctly, if and insofar as they can see it. When you take out insurance through La France Rentals, the necessary information for taking out the insurance is passed on to Europeesche Verzekeringen.
This is the party that ultimately takes out the insurance with you and will also assess any claims for damages. For showing targeted advertisements on Facebook, your e-mail address can be passed on to Facebook.
In the unlikely event that you do not pay your invoices in time, we are forced to hand over the claim to a collection agency or a bailiff. The data necessary to collect the claim from you will be passed on to the collection agency or the bailiff.
HOW LONG DO WE KEEP YOUR DATA?
We will not store your data for longer than necessary to achieve the objectives set out in this privacy statement, unless we have to store the data for a longer period on the basis of a legal obligation. Our goal is to build a lasting relationship with you. Your data will be made anonymous once this relationship has ended. Contact moments with our back office are deleted within one year after the contact time, unless the content of the messages may be important for your reservation or any future bookings.
HOW ARE YOUR PERSONAL DATA PROTECTED?
La France Rentals has taken technical and organizational security measures to protect your data against loss or unauthorized use, such as unauthorized access to data. This takes into account the state of the art and the costs of implementation so that we guarantee an appropriate level of security in view of the risks involved in the processing and the nature of the data to be protected. Our policy is aimed at ensuring that only those employees have access to your personal data who actually need access for the performance of their duties.
MODIFICATION AND NOTIFICATION OF THIS PRIVACY SCHEME
RIGHTS ABOUT YOUR DATA
You have the right to inspect, rectify or delete the personal data that we have received from you. You can also object to the processing of your personal data (or part of it) by us or by one of our processors. You also have the right to have the information provided by us transferred to yourself or directly to another party on your instructions. We may ask you to provide proof of identity before we can respond to the aforementioned requests. If you require the removal of the personal data that La France Rentals has included in its systems, we request that you notify us by e-mail via info @ La Francerentals.nl. You will receive a confirmation by e-mail from La France Rentals after the removal of the relevant personal data has taken place. You can also view your data and correct it via your "My La France Rentals" account.
If you ask us to adjust or remove data that is necessary for the implementation of the agreement, this may result in you being unable to use our services.
If you have a complaint about the processing of your personal data, we ask you to contact us directly about this. If we cannot find a solution with you, we will of course find this very annoying. You always have the right to submit a complaint to the Dutch Data Protection Authority, which is the supervisory authority in the field of privacy protection.